From Passion to Paycheck: Building a thriving company culture can feel like an uphill battle. Chelsea Ryckis, our President here at Ethos Benefits, knows this struggle firsthand. After a personal setback, she found herself leading a team with high turnover and knew something had to change.

The Turning Point: Determined to create a positive and productive environment, Chelsea embarked on a journey of learning and transformation. Through trial and error, she developed a powerful 5-step framework that revolutionized her company culture and empowered her team, which she recently presented at this year's BenefitsPRO Broker's Expo. 

If you couldn't attend, or you're craving a recap from Chelsea's session, below is what you'll need to unlock the potential of your current team and those coming on board in the future.

The 5 Steps to Success: Ready to unlock the full potential of your team? 

Let's dive into Chelsea's framework:

  1. Hire Based on Values, Not Resumes:
  • Ditch the "Skills Checklist Only" Mindset: Yes, skills testing is important and you should have quick online tests for basic functions that are mission critical like excel, communication, data analytics, etc. However, do not focus solely on experience or skills. Instead, prioritize finding candidates who align with your company's core values.
  • Shared Values = Shared Goals: When team members share fundamental beliefs, they work together more effectively towards a common vision.
  • Uncover True Fit: Go beyond the surface with interview questions that reveal a candidate's values and personality.
  1. Onboarding: Setting the Stage for Success:
  • First Impressions Matter: A structured onboarding process ensures a smooth transition for new hires and sets the tone for the entire employee experience.
  • Transparency is Key: Clearly communicate your company's values, mission, and expectations right from the start.
  • Feedback Loop Established: Create a culture of feedback by actively seeking input from new hires on their onboarding experience.
  1. Cultivate a Feedback Culture:
  • Feedback is a Gift: Regular and open feedback is essential for growth and development. Normalize asking for and receiving feedback – both positive and negative.
  • The 5 A's Framework: Use the "Ask, Acknowledge, Appreciate, Accept, Act" framework to ensure feedback is delivered and received constructively.
  • Continuous Improvement: Create a safe space for open communication where feedback is seen as a tool for improvement, not criticism.
  1. Hold People Accountable – It's Not Micromanaging:
  • Clear Expectations, Clear Results: Outline clear performance expectations and establish a system for measurement.
  • Two Types of Accountability: Differentiate between tactical accountability (daily tasks) and developmental accountability (long-term growth).
  • Leadership is Key: Leaders are responsible for holding their team accountable and providing support for growth.
  1. Recognize and Develop Talent:
  • Invest in Your People: Provide opportunities for training, development, and career advancement. Recognize and reward achievements to keep your team motivated.
  • Unlock Potential: By fostering a culture of continuous learning, you empower your team to reach their full potential.
  • Mutual Success: Investing in your team's growth is an investment in your company's future success.

A Winning Formula: By implementing Chelsea Ryckis' 5-step framework, you can build a strong team culture, empower your employees, and achieve remarkable results.

Should you have any questions, feel free to drop Chelsea a line HERE!

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